Privacy Policy
Your Call 24
Where Every Contact Counts
1. Introduction
Your Call 24 is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.
By using our website or engaging with our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following data:
- Personal details such as your name, phone number, and email address
- Business information relevant to service enquiries
- Communication data from calls, emails, or messages
- Website usage data (e.g. IP address, browser type, pages visited)
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide our services
- Manage customer relationships and communications
- Improve our website and services
- Deliver contracted contact centre services
- Comply with legal and regulatory obligations
4. Call Recording & Monitoring
As a contact centre provider, calls may be recorded and monitored for:
- Quality assurance and training
- Compliance and security purposes
- Accurate record-keeping
Where required, callers will be informed that calls may be recorded.
5. Data Sharing
We do not sell your personal data. However, we may share your data with:
- Trusted service providers and partners
- Clients where we act on their behalf as a contact centre
- Legal or regulatory authorities where required
All third parties are required to respect the security of your data.
6. Data Storage & Security
We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. Your data is stored securely and only retained for as long as necessary.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie settings through your browser.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Privacy Policy
Your Call 24
Where Every Contact Counts
1. Introduction
Your Call 24 is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.
By using our website or engaging with our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following data:
- Personal details such as your name, phone number, and email address
- Business information relevant to service enquiries
- Communication data from calls, emails, or messages
- Website usage data (e.g. IP address, browser type, pages visited)
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide our services
- Manage customer relationships and communications
- Improve our website and services
- Deliver contracted contact centre services
- Comply with legal and regulatory obligations
4. Call Recording & Monitoring
As a contact centre provider, calls may be recorded and monitored for:
- Quality assurance and training
- Compliance and security purposes
- Accurate record-keeping
Where required, callers will be informed that calls may be recorded.
5. Data Sharing
We do not sell your personal data. However, we may share your data with:
- Trusted service providers and partners
- Clients where we act on their behalf as a contact centre
- Legal or regulatory authorities where required
All third parties are required to respect the security of your data.
6. Data Storage & Security
We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. Your data is stored securely and only retained for as long as necessary.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie settings through your browser.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
